Privacy policy
Privacy Policy – 2025
Effective Date: 1 July 2025
This Privacy Policy outlines how NRW Nutrition Pty Ltd (ABN: 82 663 802 499), trading as NaturoElite, collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy also takes into account Queensland privacy laws and the General Data Protection Regulation (GDPR) for international users.
By using our website www.naturoelite.com or providing your personal information to us, you agree to the terms outlined in this Privacy Policy.
1. What Personal Information We Collect
We may collect personal information when you:
- Make a purchase
- Contact our customer service team
- Subscribe to our newsletter or SMS communications
- Register for an account or webinar
- Complete a survey or feedback form
- Interact with our website or social media channels
- Information collected may include:
- Name
- Email address
- Telephone or mobile number
- Postal or billing address
- Payment information (processed securely via third-party gateways)
- IP address and browser information (via cookies and analytics tools)
You may choose to remain anonymous or use a pseudonym, although this may limit your access to certain services such as order fulfilment.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process your orders and deliver products
- To contact you regarding your order, account, or support queries
- To personalise your experience and improve our service
- To manage competitions, promotions or surveys
- To send you newsletters or marketing communications (only with your explicit consent)
- To comply with legal obligations and support fraud prevention
You may opt out of marketing communications at any time by clicking "Unsubscribe" or contacting us directly.
3. Legal Basis for Processing (GDPR)
Under the GDPR, we process personal data based on one or more of the following legal grounds:
- Consent – You have given clear permission for us to process your data
- Contract – Processing is necessary to fulfil a contractual agreement with you
- Legal Obligation – We are legally required to process the data
- Legitimate Interests – The processing is in our legitimate interest, provided your rights do not override those interests
4. Storage and Security
We take appropriate steps to safeguard your personal information, including:
- Secure servers and encrypted transmission methods
- Restricted internal access to data
- Regular security reviews and data integrity checks
We retain personal information only for as long as required to fulfil the purposes for which it was collected, or as legally required. For example, we may retain order history for seven years to comply with Australian tax law. When no longer needed, your data is securely deleted or anonymised.
5. Disclosure to Third Parties
We may disclose your personal information to:
- Service providers (e.g. couriers, payment processors, email platforms, IT support)
- Regulatory authorities when legally required
- Professional advisers for legal, accounting or compliance purposes
All third parties are required to keep your data secure and use it only for authorised purposes.
6. International Transfers of Data
As an Australian company, we may transfer personal data outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, including:
- Relying on countries with an EU adequacy decision, or
- Implementing Standard Contractual Clauses approved by the European Commission
By using our services, you consent to the international transfer of your personal data.
7. Cookies and Analytics
Our website uses cookies and tracking technologies to:
- Monitor traffic and performance
- Improve your browsing experience
- Tailor promotions and content
You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality. We also use third-party services (e.g. Google Analytics) to collect anonymised usage statistics.
8. Your Rights Under the GDPR (for EU, EEA, UK, Switzerland Residents)
If you are located in the EU, EEA, UK, Switzerland, Norway, Iceland or Liechtenstein, you have the following rights under the GDPR:
- Access – Request a copy of your personal data
- Rectification – Request correction of inaccurate data
- Erasure – Request deletion of your data (where legally permissible)
- Restriction – Request a limitation on data processing
- Portability – Request transfer of your data to another controller
- Objection – Object to processing based on legitimate interest or direct marketing
- Withdraw Consent – Withdraw consent at any time
- Lodge a Complaint – File a complaint with your local data protection authority
We may request proof of identity before fulfilling any request.
9. Automated Decision-Making
We do not currently make decisions based solely on automated processing that significantly affect you. If this changes, we will inform you and explain your rights.
10. EU/UK Representative (if applicable)
If Article 27 of the GDPR applies to our business operations, we will appoint an authorised representative in the EU or UK and publish their contact details here.
11. Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be published on our website, and your continued use of our services indicates acceptance of the revised policy.
12. Contact and Complaints
If you have any questions, concerns, or complaints about your privacy or this policy, please contact us:
NaturoElite (NRW Nutrition Pty Ltd)
PO Box 380, Peregian Springs QLD 4573, Australia
Phone: (07) 5448 2001
Email: team@naturoelite.com
If you are not satisfied with our response, you may also contact:
- The Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
- Your local data protection authority (for EU/UK residents)